Terms & Conditions

1. Identification of the owner and general information

HERMES ONL LTD is the commercial name of the company HERMES ONLINE LIMITED. These Terms and Conditions regulate access to and use of the website www.sneak-factory.com (hereinafter, the Website) owned by HERMES ONLINE LIMITED(hereinafter, HERMES ONL LTD), 71-75 Shelton Street, London, Greater London, WC2H 9JQ, UNITED KINGDOM, as well as the services and products offered by HERMES ONL LTD on its website.

HERMES ONL LTD provides this Web site subject to these terms and conditions. Visit the Web site or using the services or the Web site applications of the website, the user accepts these Terms and Conditions.

For the access to the Web site the registration of the Users will not be required. However, in order to contract any of the services offered by HERMES ONL LTD, the User’s registration and acceptance of these conditions will be required before formalizing the payment.

Through the website, HERMES ONL LTD offers users shoes, backpacks, sunglasses, t-shirts and other elements ideal for traveling HERMES ONL LTD brand. These HERMES ONL LTD Terms and Conditions described below define the rights and obligations of HERMES ONL LTD and Users within the framework of the Website. These are the only Terms and Conditions applicable to the use of the Website (without prejudice to the fact that certain services may have particular conditions) and to the contracting of orders through the Website and replace any other conditions, except by prior agreement and in writing between HERMES ONL LTD and the User.

2. User Data

In order to acquire the products offered through the Website, it will be necessary for the User to register through the registration form available on the Website.

The User will be responsible for maintaining the confidentiality of the data and information provided and for restricting access to his computer and access codes to avoid possible unauthorized uses.

In the case that the User has reason to believe that his / her data have been brought to the attention of a third party, or if they have been used in an unauthorized manner, or are likely to be used, he / she must communicate this situation to HERMES ONL LTD immediately.

The User must verify that their data is correct and complete and inform HERMES ONL LTD when there is any variation and / or modification in the information provided in the purchase process.

3. Orders and terms of sale

Services and products offered through the Web site of HERMES ONL LTD are destined to the purchase by the users of the products of the brand HERMES ONL LTD.

To be able to hire a HERMES ONL LTD order, the user must be over 18.

From the website www.sneak-factory.com, HERMES ONL LTD will send orders to any part of the world.

To place orders through the Website, the User must provide a series of data prior to contracting, through the purchase form, and that will be necessary to manage your purchase order.

4. Price, payment method and discount codes

Once the form data has been completed, the user must proceed to pay for the order through the means of payment specified on the Website.

After the payment is made, the User will receive an e-mail confirming the order, which will include a summary of the items purchased, the mode of shipment requested and the destination address.

If at the time of payment there is an incident that prevents payment, the user will receive an automatic payment error message and your order will not be processed until the payment process is completed successfully.

The prices of the services are expressed can be expressed in Euros (€) or Dollars ($), including taxes and management and shipping costs, whose amount will be indicated at the time of the final confirmation of each order. You may even see the price in your own currency, through a third-party application and technology.

All the prices shown are final prices, the Value Added Tax (VAT) being expressly included, without prejudice to the fact that the user will have at all times information disaggregated of the price of the product. In the case of the Canary Islands, VAT will be excluded when making the payment of the order.

HERMES ONL LTD may periodically offer discount codes to its Users. These discounts may only be applied in accordance with the instructions specified by HERMES ONL LTD with respect to each code, and in any case the Users may only use a single code per order.

The use of discount codes will not be compatible with certain promotional actions and collections.

5. Information about HERMES ONL LTD products and services

The data included in the website in each description of the products and services, in their photographs, graphic or iconographic representations or videos as well as trade names, trademarks or distinctive signs of any kind, have a merely informative function. Therefore, HERMES ONL LTD declines any responsibility for the appearance of errors in said information, although it undertakes to take all the measures at its disposal to correct as soon as possible the aforementioned errors or omissions after having been informed of them.

6. Returns and right of withdrawal

In the case that the user is not satisfied with the products received in his order, the user, in accordance with the General Law for the defense of Consumers and Users, will have a period of fourteen (14) calendar days to return the entire of the order or, if you prefer, you can return any of the products that make up the total order and all without any penalty and without the need to indicate the reasons.

However, the User shall be responsible for the direct cost of return to HERMES ONL LTD, whether it returns the order in full or decides to return only some of the products of the order.

To formalize the return, you must contact HERMES ONL LTD writing to support@sneak-factory.com.

Once said communication is received, HERMES ONL LTD will indicate the way to send the order to its offices or warehouses.

HERMES ONL LTD is not responsible for the courier company that the User contracts for the return of the order. In this sense, HERMES ONL LTD recommends the User to require the courier company to provide proof of delivery once the courier has deposited the product in the offices / stores of HERMES ONL LTD, so that the User has proof that the product has been delivered correctly to HERMES ONL LTD.

The costs of the return of the order (such as shipping costs through courier companies) will be borne directly by the User.

The product must be unused and with all its labels, packaging and, if applicable, documentation and original accessories that came with it. If this is not done by the User or if the product has suffered any damage, the User accepts that the product may suffer a depreciation or that HERMES ONL LTD may refuse the return.

Once HERMES ONL LTD receives the order and verifies that it is in good condition, HERMES ONL LTD will proceed to return all the amounts paid by the User. If the User decides to return the order in full, HERMES ONL LTD will return to the User all the amounts it has paid (including the shipping costs of the purchase, not the return).

HERMES ONL LTD will propose, instead of the return of the money, the possibility of sending a new product or the amount paid in promotional code for future purchases. If the User only wishes to return one or some of the products that were part of the order, HERMES ONL LTD will not be able to return the shipping costs that the User has paid for the entire order.

HERMES ONL LTD informs Users that the term of the return of the amounts paid will depend on the payment method that the User had used when buying the product:
– If the User has made the payment by credit or debit card, HERMES ONL LTD will refund the amount paid within a period of 14 calendar days since the User decided to terminate the contract.
– If the User has made the payment through PAYPAL, HERMES ONL LTD will refund the amount paid within a period of 24-48 business hours since the User decided to terminate the contract. In any case, HERMES ONL LTD will return the amounts paid as soon as possible and, in any case, within 14 calendar days following the date on which the User has informed of its decision to withdraw from the contract.

7. Product Change Policy

In the event that the User would like a change of the product received, there will be 7 days from receipt of the order to formalize the return write to support@sneak-factory.com. Once said communication is received, HERMES ONL LTD will indicate the way to send the order to its offices or warehouses.

The User shall be responsible for the direct cost of return to HERMES ONL LTD, whether it returns the order in full or decides to return only some of the products of the order.

The product must be unused and with all its labels, packaging and, if applicable, documentation and original accessories that came with it.

If this is not done by the User or if the product has suffered any damage, the User accepts that the product may suffer a depreciation or that HERMES ONL LTD may refuse the return.

Once HERMES ONL LTD receives the order and verifies that it is in good condition, HERMES ONL LTD will proceed to send the desired product. In the event that due to lack of stock, another product with the same characteristics can not be shipped, the User may choose between terminating the contract (that is, the refund of the amounts paid) or requesting the sending of another model that The User voluntarily chooses.

The delivery of the product of identical characteristics or the new model that the User chooses, as appropriate, will be made in the next 5-7 business days from the date that HERMES ONL LTD will confirm to the User the replacement of the defective product or the shipment of the new model. The shipment of the new model, will not suppose any additional expense for the user.

8. Use of the Website

It is not allowed the use of the Website for fraudulent purposes or in connection with criminal offences or illegal activities of any kind.

It is also prohibited to send, use or reuse illegal, offensive, abusive, indecent, defamatory, obscene or threatening material of any kind, or that involves a violation of intellectual property rights, trademarks, confidentiality, privacy or any other right, that is, otherwise insulting or objectionable to third parties, or whose content contains computer viruses, political advertising, advertising content, chain mail, mass mailing or any other type of “spam” and, in general, any type of inconvenience or inconvenience unnecessary.

The User undertakes to make a lawful, diligent, honest and correct use of all information or content accessed through the Website or third-party websites that can be accessed through the Website links, all under the principles of good faith and with respect at all times to the current legislation and these Terms and Conditions.

Likewise, the User acquires the commitment not to provoke, maliciously or intentionally, any damage or prejudice that may undermine, alter the Website itself, or introduce or spread computer viruses that may produce unauthorized alterations to the contents or systems of the Website.

HERMES ONL LTD reserves the right to deny access to the Website or even cancel orders to Users who misuse the contents and/or breach any of the conditions that appear in this document.

9. Intellectual or Industrial Property

The intellectual property rights of the page www.sneak-factory.com, its source code, design, navigation structures and the various elements contained therein are the property of HERMES ONL LTD, to whom corresponds the exclusive exercise of the rights of exploitation thereof in any form and especially, the rights of reproduction, distribution, public communication and transformation, in accordance with applicable Spanish and European legislation.

HERMES ONL LTD informs that it does not grant license or express or implicit authorization whatsoever on the rights of intellectual and/or industrial property or on any other right or property related, directly or indirectly, with the contents included in the Website. It is totally forbidden the total or partial reproduction of the contents of the Website, not even by means of a hyperlink, without the express written consent of HERMES ONL LTD. The unauthorized use of these contents will give rise to the legally established responsibilities.

10. Hyperlinks

The hyperlinks contained in the website may direct to third-party websites. HERMES ONL LTD does not assume any responsibility for the content, information or services that may appear on said sites, which shall be understood as exclusively offered by HERMES ONL LTD, and which in no case imply any relationship, acceptance or endorsement between HERMES ONL LTD and the persons or entities. holders of such content or owners of the sites where they are.

11. Partial invalidity

In case any Clause of these Terms and Conditions is declared void, the other Clauses will remain in force and will be interpreted taking into account the spirit of these Terms and Conditions.

12. Modifications

The information that appears on this Website is current as of the date of its last update. HERMES ONL LTD reserves the right to unilaterally modify these Terms and Conditions, as well as its privacy policy and any other information. The entry into force of the modifications of the Terms and Conditions will occur from the moment of its publication on this Website.

13. Customization of campaigns

The User is subject to a random campaign, so the terms relating to the shipment applicable to each order may vary randomly. The personal data of the User will not be taken into account as a variable when determining the particular conditions of each order.

14. Notifications

All communications between HERMES ONL LTD and the User regarding the contracting of orders through the Website, will be made in writing and in accordance with the communication procedures established in these Terms and Conditions for each particular case.

15. Language

HERMES ONL LTD may translate these Terms and Conditions, its Privacy Policy, or any other operational standard, policy or procedure that may be published on the Website.

16. Ethical policy on suppliers

As a prestigious and reliable company, committed to the goal of providing high quality products to its customers, HERMES ONL LTD recognizes its obligation to ensure that suppliers act ethically. We expect our suppliers to provide on a regular basis an environment that protects the health and safety of employees, in addition to their basic human rights.

HERMES ONL LTD will never consciously acquire supplies from countries that violate the aforementioned principles. We also expect our suppliers to transfer these principles to deal with their own suppliers. Due to the sometimes complex nature of the supply chain of our suppliers, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as HERMES ONL LTD continues to grow, it recognizes the importance of taking the initiative and doing everything possible to defend the rights of people involved in the manufacture of their products.

17. Applicable legislation and jurisdiction

These Terms and Conditions are subject to Spanish legislation. The parties, in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, submit to the Courts and Courts of the place of residence of the User.

Also, by virtue of the provisions of Regulation (EU) No 524/2013 of the European Parliament and of the Council, of May 21, 2013, relating to the resolution of online litigation in consumer affairs, HERMES ONL LTD informs you that, in In the event of a dispute, the User residing in the European Union may resort to the “Online Platform for Conflict Resolution” developed by the European Commission, in order to try to resolve extrajudicially any dispute arising from the provision of services by the European Union. HERMES ONL LTD.

In order to access the “Online Platform for Conflict Resolution” you can do so through the following link: http://ec.europa.eu/consumers/odr/. In any case, HERMES ONL LTD notifies the User that it has a Sheet of Claim through which you may make any complaint or claim in relation to the services provided by HERMES ONL LTD.