Privacy

1. Tax identification

This website is property of HERMES ONLINE LIMITED ( hereinafter, “HERMES ONL LTD”),

2. Information and consent

Through the acceptance of the present privacy, the user (hereinafter, the “User” or the “Users”) is informed and gives his / her free, informed, specific and unambiguous consent so that the personal data that he / she facilitates through the Web page located in the URL [https://www.sneak-factory.com/] (hereinafter, the “Website”) are treated by HERMES ONL LTD, as well as the data derived from its navigation and those other data that may be provided in the future.
The user must read carefully this privacy policy, which has been drafted in a clear and simple, to facilitate understanding, being able the user determines, freely and voluntarily if you want to give your personal details to HERMES ONL LTD.

3. Obligation to provide information

The data requested in the forms on the website are generally required (unless otherwise specified in the required field) to meet the purposes for which they are being collected. Therefore, if they are not provided or are not provided correctly, they can not be served, without prejudice to the fact that they can freely view the content of the Website.

4. For what purpose will HERMES ONL LTD treat the User’s data?

The personal data provided through the Website will be treated by HERMES ONL LTD according to the following purposes:

  1. information provided to confirm a purchase:

– Manage, process, send and track purchases made.
– Contact the User to complete the order if you have saved your shopping cart or have stored products in your shopping cart without completing the payment process.
Conduct quality and satisfaction surveys.
– Send commercial communications to the User by electronic and/or conventional means, about products and services of HERMES ONL LTD and of other companies with which HERMES ONL LTD collaborates, if the User gives his consent for it by marking the corresponding box.
– Prepare a commercial profile, using third party sources to offer the User products and services according to their interests, if the User authorizes it by checking the box enabled for that purpose.
– Carry out analyzes on the use of the Website and check the preferences and behavior of the User in order to improve communication with Users of the Website.

2- Data provided through products out of Stock forms and contact form:

– Inform Users of the availability of products that they were interested in and that were out of Stock.
– Send commercial communications to the User by electronic and/or conventional means, about products and services of HERMES ONL LTD and of other companies with which HERMES ONL LTD collaborates, if the User gives his consent for it by marking the corresponding box.
– Prepare a commercial profile, using third party sources to offer the User products and services according to their interests, if the User authorizes it by checking the box enabled for that purpose.
– Carry out analyzes on the use of the Website and check the preferences and behavior of the User in order to improve communication with Users of the Website.

  1. Data provided through forms of collaborations:

– Manage the relationship with collaborators or influencers. Send commercial communications to the User by electronic and/or conventional means, about products and services of HERMES ONL LTD and of other companies with which HERMES ONL LTD collaborates, if the User gives his consent for it by marking the corresponding box.
– Prepare a commercial profile, using third party sources to offer the User products and services according to their interests, if the User authorizes it by checking the box enabled for that purpose.
– Carry out analyzes on the use of the Website and check the preferences and behavior of the User in order to improve communication with Users of the Website.

  1. Data provided for the shipment of Newsletter:

– Manage your subscription or unsubscribe from the Newsletter
– Send commercial communications to the User by electronic and/or conventional means, about products and services of HERMES ONL LTD and of other companies with which HERMES ONL LTD collaborates, if the User gives his consent for it by marking the corresponding box.
– Prepare a commercial profile, using third party sources to offer the User products and services according to their interests, if the User authorizes it by checking the box enabled for that purpose.
– Carry out analyzes on the use of the Website and check the preferences and behavior of the User in order to improve communication with Users of the Website.

  1. Data provided for obtaining discounts or to participate in promotions:

– Manage and carry out the promotion, as well as manage the development of it.
– Send commercial communications to the User by electronic and/or conventional means, about products and services of HERMES ONL LTD and of other companies with which HERMES ONL LTD collaborates, if the User gives his consent for it by marking the corresponding box.
– Prepare a commercial profile, using third party sources to offer the User products and services according to their interests, if the User authorizes it by checking the box enabled for that purpose.
– Carry out analyzes on the use of the Website and check the preferences and behavior of the User in order to improve communication with Users of the Website.

5.- what data the user will HERMES ONL LTD try to?

HERMES ONL LTD will treat the following categories of User data:

  1. to confirm a purchase:

– Identification data: name, surnames and ID or international identity document.
– Contact information: email address, telephone number and postal mail address.
– Transaction data of goods and services in HERMES ONL LTD: products and services acquired or over which the user shows interest.
– Economic and financial data: bank card.
– Navigation data.

  1. Data provided through products out of Stock forms and contact forms

– Identifying data: name and surnames.
– Contact information: email address.
– Transaction data of goods and services in HERMES ONL LTD: products and services over which the User shows interest.
– Navigation data.

  1. Data provided through collaboration forms:

– Identifying data: name and surnames.
– Contact information: email address, telephone number and postal mail address.
– Navigation data

  1. Data provided for the Newsletter:

– Identifying data: name and surnames.
– Contact information: email address.
– Navigation data.

  1. Information provided to obtain discounts or to participate in promotions:

– Identifying data: name and surnames.
– Data of contact: email address, telephone number and postal mail address.
– Transaction data of goods and services in HERMES ONL LTD: products and services acquired or over which the user shows interest.
– Navigation data.

In case that the user provide data of third parties, he / she declares to have the consent of the same and undertakes to transfer the information contained in the Privacy Policy, exempting HERMES ONL LTD from any responsibility in this regard. However, HERMES ONL LTD may carry out the periodic verifications to verify this fact, adopting the due diligence measures that correspond, according to the data protection regulations.

6.- What is the legitimacy of the processing of data of the user by HERMES ONL LTD?

The legitimacy of the processing of your personal data will be the following:

  1. Information provided to formalize a purchase:

– Execution of the contract, to manage, process, send, track purchases made and contact the User to complete the order if you have saved your shopping cart or have stored products in your shopping cart without completing the payment process.
– Legitimate interest, to carry out quality and satisfaction surveys and, for the sending of personalized commercial communications, by electronic and / or conventional means, on products and services of HERMES ONL LTD and of third parties or of other collaborating companies.
– Consent, for the sending of commercial communications by electronic and conventional means, on products and services of third entities. Consent, to develop a commercial profile, using third party sources to offer the User products and services according to their interests.

  1. Data provided through products out of Stock forms and contact form

– Consent, to inform users of the availability of products that they were interested in and that were out of Stock.
– Consent, for the sending of commercial communications by electronic and conventional means, on products and services of HERMES ONL LTD and of third entities or of other collaborating companies.
– Consent, to develop a commercial profile, using third party sources to offer the User products and services according to their interests.

  1. Data provided through collaboration forms:

– Execution of the contract, to manage the relationship with collaborators or influencers.

– Consent, for the sending of commercial communications by electronic and conventional means, on products and services of HERMES ONL LTD and of third entities or of other collaborating companies.
– Consent, to develop a commercial profile, using third party sources to offer the User products and services according to their interests.

  1. Data provided for the Newsletter:

– Consent, to manage the subscription and / or cancellation of the Newsletter, made through the channel provided on the Website.
– Consent, for the sending of commercial communications by electronic and conventional means, on products and services of HERMES ONL LTD and of third entities or of other collaborating companies.
– Consent, to develop a commercial profile, using third party sources to offer the User products and services according to their interests.

  1. Information provided to obtain discounts or to participate in promotions:

– Consent, to manage the promotion and make the discount or promotion effective.
– Consent, for the sending of commercial communications by electronic and conventional means, on products and services of HERMES ONL LTD and of third entities or of other collaborating companies.
– Consent, to develop a commercial profile, using third-party sources to offer the User products and services according to their interests.

The consents obtained for the above purposes are independent so that the user can revoke only one of them, not affecting the others. To revoke such consent, the User may contact HERMES ONL LTD through support@sneak-factory.com.

7.- With which recipients will the User’s data be shared?

The User’s data may be communicated to:

– The Public Administrations in the cases foreseen in the law. The HERMES ONLINE LIMITED., based on the legitimate interest conferred by the data protection regulations, for administrative purposes of business group management. Companies related to the marketing sector or belonging to Digital, telecommunications, finance, leisure, consumer goods, automotive, energy and water, NGOs, jewelery and precious stones, in order to send commercial communications to the User, by electronic and conventional means , related to the aforementioned sectors, provided that the User authorizes it by marking the corresponding box.

8.- International data transfers

The User is informed that HERMES ONL LTD has contracted the services of Shopify, Google, Microsoft, Dropbox, Mailchimp, Amazon Web Services, Slack, among others, whose servers are hosted in the US, which implies an international transfer of data. However, international data transfers are regularized since the aforementioned entities adhere to the Privacy Shield Protocol.

The User’s data will be kept during the following periods:

  1. Information provided to formalize a purchase:

The data provided to manage, process, send and track purchases made will be kept during the contractual relationship and, once it is finalized, during the limitation period of legal actions that may derive from it.
The data used to contact the User to complete the order if you have saved your shopping cart or have stored products in your shopping cart without completing the payment process will be retained for 180 days.
The data related to satisfaction and quality surveys will be kept for five (5) years.

  1. Data provided through out-of-Stock product forms, will be processed until the communication is sent to the User, indicating that the product is in Stock and, if it does not arrive in Stock, for six (6) months.
  2. Data provided through contact forms, will be kept for the time necessary to process and respond to your request and, once the same, during the limitation period of legal actions arising from the aforementioned request.
  3. Data provided through collaboration forms, will be preserved during the contractual relationship and, once the same, during the limitation period of legal actions that may arise from it.
  4. Data provided for the sending of the Newsletter, will be kept as long as the User does not revoke the consent given for that purpose.
  5. Data provided to obtain discounts or to participate in promotions, will be kept until the end of the promotion and, once the same, during the period of prescription of legal actions that may arise from it.
  6. Data used to send commercial communications, will be treated until the User objects or revokes their consent.Data used to carry out profiling, using third-party sources, in no case will refer to a period exceeding three (3) years.

10.- Commercial and promotional communications

One of the purposes for which HERMES ONL LTD treats the personal data provided by Users is to send them commercial communications with information regarding products, services, promotions, offers, events or relevant news for Users.

In the event that the User wishes to stop receiving commercial or promotional communications from HERMES ONL LTD, he can request the cancellation of the service by sending an email to the following email address: support@sneak-factory.com.

Guarantees that you have informed third parties of those who provide your data, if any, of the aspects contained in this document. It also guarantees that you have obtained your authorization to provide your data to HERMES ONL LTD for the purposes indicated.

It will be responsible for false or inaccurate information provided through the Website and the damages, direct or indirect, that this may cause HERMES ONL LTD or third parties.

12.- Exercise of rights

The User may send a letter to HERMES ONL LTD, to the address indicated in the heading of this Policy, or by means of an email to the address support@sneak-factory.com, attaching a photocopy of their identity document, at any time and free of charge, for:

– Revoke the consents granted.
– Obtain confirmation about whether HERMES ONL LTD is treating personal data concerning the User or not.
– Access your personal data.
-Recting inaccurate or incomplete data.
– Request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes that were collected.
– Obtain from HERMES ONL LTD the limitation of the treatment of the data when any of the conditions provided in the data protection regulations is fulfilled.
– Request the portability of the data provided by the User in those cases provided for in the regulations.


13.- Security measures

HERMES ONL LTD will treat the data of the User at all times in an absolutely confidential manner and keeping the mandatory duty of secrecy regarding them, in accordance with the provisions of the implementing regulations, adopting the necessary technical and organizational measures to guarantee the security of your data and avoid its alteration, loss, treatment or unauthorized access, taking into account the state of the technology, the nature of the stored data and the risks to which they are exposed.

14.- Changes HERMES ONL LTD reserves the right to revise its Privacy Policy at the time it deems appropriate, in which case it will be communicated to the Users. For this reason, please check this privacy statement regularly to read the latest version of HERMES ONL LTD’s Privacy Policy.

15.- Acceptance and Consent

The User declares to have been informed of the conditions on protection of personal data, accepting and consenting to the automated treatment thereof by HERMES ONL LTD, in the manner and for the purposes indicated in this Privacy Policy.

Concept of Cookies:

Cookies are small text files that are downloaded and stored in the terminal (computer / smartphone / tablet) of the user when accessing certain web pages and that allow the Website to remember browsing preferences and navigate efficiently, making the interaction between the user and the Website is faster and easier.

The information collected by the cookies is anonymous and does not contain any sensitive information (such as name, address or bank details) as they do not collect data that can personally identify the user.

What cookies are used for:

The Website uses cookies or other information storage and retrieval devices to track the interactions of users with the products and services offered on the Website.

Cookies allow the recognition of a user’s browser, as well as the type of device from which the Website is accessed, and are used to facilitate the user’s next visit and make the Website or applications more useful.

Types of cookies used on the Website:

The Website uses the following types of cookies:

– Advertising cookies: are those that allow the management, in the most efficient way possible, of the advertising spaces that, where appropriate, the editor has included in a web page, application or platform from which the requested service is provided based on criteria as the edited content or the frequency in which the ads are displayed. They allow to offer advertising related to the interests of the User.

– Analytical cookies: When the user enters the Website, this tool collects anonymous information in a standard way about the user’s browsing and behavior patterns.

Google Analytics enables cookies in the domain of the Website called:

– “__utma”: is necessary for the functioning of Google Analytics and has an expiration period of 2 years.

– “__utmz”: is used to make the location of the visit, that is, from where and how the user has arrived at our website and expires after 6 months.
– “_utmb”: This cookie records the time of arrival on the page and expires 30 minutes after the last page view. It is automatically deleted when changing web or when closing the browser.
– “_utmc”: The current javascript code used by Google Analytics does not require this cookie. Before this cookie was used together with the cookie _utmb to determine if more than 30 minutes passed on the same page, whether or not to establish a new session for the user. This cookie is still written to ensure compatibility with the websites where the old urchin.js tracking code is installed.

How to disable cookies:

All browsers allow changes to disable the configuration of cookies. This is the reason why most browsers offer the possibility of managing cookies, to obtain a more precise control over privacy. 
These settings are located in the “options” or “preferences” menu of your browser.  If you wish not to be tracked by cookies, Google has developed a plug-in to install in your browser that you can access at the following link: http://goo.gl/up4ND.

Cookies on mobile devices:

The Website also uses cookies or other storage devices on mobile devices. As happens in computer browsers, the browsers of mobile devices allow changes to the options or privacy settings to disable or eliminate cookies. If you wish to modify the privacy options, follow the instructions specified by the developer of your mobile device browser.

Acceptance of cookies:

If you continue browsing, we will understand that you accept the use of cookies by the Website. We inform you that in the case of blocking or not accepting the installation of cookies, it is possible that certain services are not available without using them or that you can not access certain services or take full advantage of everything that this Website offers you.